1 HOUR HOT WATER

STANDARD WATER HEATER INSTALLATION AGREEMENT

HOT WATER FAST

Standard Installation Price: $2,950

Thank you for choosing 1 HOUR HOT WATER. This agreement describes the terms applicable to your Standard Hot Water Heater Installation.

1. Installation Service

1 HOUR HOT WATER will provide a standard residential water heater replacement at the service address provided by the customer.

The standard installation price is $2,950.00, subject to the scope of work, existing conditions, exclusions, and additional-work provisions described in this agreement and the Standard Installation Scope of Work.

2. Equipment

The standard installation includes a new State natural-gas water heater.

The available installation may include a 40- or 50-gallon tank, depending on the applicable installation requirements and equipment availability.

The specific equipment model and tank size will be confirmed for the customer's installation.

The water heater will be new and not used or reconditioned.

The manufacturer's applicable warranty applies to the installed equipment according to the manufacturer's warranty terms.

3. Standard Installation

The $2,950 installation price includes the standard installation services described in the Standard Installation Scope of Work.

These services generally include:

  • New water heater

  • Removal and disposal of the existing water heater

  • Standard installation labor

  • Standard water and gas connections

  • Standard temperature and pressure relief components

  • Standard drain connection

  • Compatible standard vent connection

  • Startup and testing

  • Verification of operation

  • Normal cleanup of the immediate work area

4. Existing Conditions and Additional Work

The $2,950 price applies to a standard replacement installation.

Existing conditions may require additional work or materials.

Additional work may include, but is not limited to:

  • Water heater relocation

  • Major water or gas repiping

  • Vent-system modifications or replacement of existing to make new connection

  • Electrical modifications

  • New electrical circuits or outlets

  • Structural modifications

  • Drywall, painting, masonry, or finish work

  • Water-damage remediation

  • Mold remediation

  • Code corrections

  • Special equipment or difficult-access requirements

  • Additional materials or labor outside the standard installation scope

When reasonably possible, 1 HOUR HOT WATER will explain additional work and associated charges before performing chargeable additional work.

5. Permits and Inspections

Permits and inspections are handled according to applicable jurisdictional requirements.

Requirements may vary depending on the customer's service address and existing installation. If a permit is needed it must be requested prior to the appointment booking and scope of work.

Applicable permit or inspection fees that are not included in the standard installation price will be communicated to the customer when reasonably possible.

6. Payment

The total standard installation price is:

$2,950.00

The customer may choose:

Pay in Full

$2,950.00 paid at booking.

Work-Order Deposit

$2,000.00 paid at booking.

The remaining $950.00 is due upon completion of the installation.

The $2,000 payment reserves the scheduled installation appointment.

7. Cancellation and Rescheduling Policy

Because installation appointments require advance scheduling, equipment preparation, and reserved installation time, the following cancellation and rescheduling policy applies to the $2,000 work-order deposit.

24 Hours or More Before the Appointment

Customers who cancel 24 hours or more before their scheduled appointment may receive a refund of the $2,000 deposit, less a $50 refund processing fee.

Customers may also reschedule with at least 24 hours' notice, subject to availability.

Less Than 24 Hours Before the Appointment

If a customer cancels less than 24 hours before the scheduled appointment, $500 of the $2,000 deposit will be retained to cover the reserved installation time and preparation.

The remaining $1,500 will be refunded.

No-Show

If the customer does not appear or is unavailable for the scheduled installation without providing the required notice, the full $2,000 deposit will be retained.

Rescheduling

Customers may reschedule one time with at least 24 hours' notice, subject to appointment availability.

Additional rescheduling requests may be subject to the cancellation policy and availability.

Company Cancellation

If 1 HOUR HOT WATER must cancel an installation and cannot promptly reschedule the appointment, the customer will receive a full refund of the $2,000 deposit.

Weather, Emergencies, and Unavoidable Circumstances

Weather conditions, emergencies, or other circumstances outside the reasonable control of the customer or 1 HOUR HOT WATER will be handled reasonably on a case-by-case basis.

Applicable laws and regulations will govern where they provide greater customer rights than this policy.

8. Warranty

Manufacturer Warranty

The installed water heater is covered by the manufacturer's applicable warranty for the specific model installed.

Manufacturer warranty coverage, limitations, registration requirements, and duration are determined by the manufacturer.

Installation Workmanship Warranty

1 HOUR HOT WATER provides a separate 30 day workmanship warranty according to the company's current workmanship warranty terms.

The workmanship warranty applies to qualifying installation workmanship issues and does not replace or extend the manufacturer's product warranty.

The workmanship warranty does not generally cover damage or failures caused by misuse, abuse, freezing, alterations by others, improper operation, or unrelated pre-existing conditions, except where otherwise required by applicable law.

9. Customer Responsibilities

The customer agrees to:

  • Provide accurate contact and service-address information.

  • Provide reasonable access to the water heater and work area.

  • Identify known access limitations or unusual conditions.

  • Obtain required property-owner, landlord, HOA, or other authorization when applicable.

  • Make payments when due.

  • Notify 1 HOUR HOT WATER of known conditions that could affect the installation.

10. Additional Work Authorization

If additional work is required outside the standard installation scope, the customer will be informed of the additional work and applicable charge before the work is performed whenever reasonably possible.

Additional work may require separate authorization or payment.

11. Completion and Final Payment

Upon completion, 1 HOUR HOT WATER will start and test the water heater and verify its operation within the installation scope.

For customers who selected the $2,000 deposit option, the remaining $950 balance is due upon completion.

12. Customer Acknowledgment

By proceeding with the booking and accepting these terms, the customer acknowledges that:

  • The standard installation price is $2,950.00.

  • A $2,000 payment is required at booking when the deposit option is selected.

  • The remaining $950 is due upon completion.

  • The standard installation price applies to the stated scope of work.

  • Additional work outside the standard scope may result in additional charges.

  • The customer has had an opportunity to review the Standard Installation Scope of Work & Installation Agreement prior to booking the appointment and making work order payment.

  • Manufacturer and workmanship warranties are separate.

  • Cancellation and rescheduling are subject to the applicable policy.

13. Agreement

The customer acknowledges that they have reviewed the Standard Installation Scope of Work and this 1 HOUR HOT WATER Standard Water Heater Installation Agreement and agree to the applicable terms.

1 HOUR HOT WATER | HOT WATER FAST

Customer Service:install@1hourhotwater.com